2013 events
Can you find the balance? At the very least, can you define it?
In this era of 24-hour contact and the requirement to make faster decisions – can you find this elusive balance of work and life?
This presentation is an insight into some real life practical examples, challenges, and organisational contraints on which you can move the needle a little closer to that goal – balance.
This presentation is an insight into some real life practical examples, challenges, and organisational contraints on which you can move the needle a little closer to that goal – balance.
Guest Presenter
Ash Peck – General Manager Information and Communication Technology, Market & Customer Services – SP AusNet
Before joining SP AusNet, Ash was IT Director (Australia, NZ, Japan & Singapore) for Cadbury from 2008 to 2010, where he was responsible for all IT strategy and sponsoring the IT separation of Schweppes Australia from Cadbury. Prior to that, Ash held a number of senior IT management roles at Cadbury and Cadbury Schweppes. From 1996 to 2006, Ash held various commercial, program, and IS roles in local and global Kraft Foods business units including ANZ, Asia-Pacific and Kraft International, based in London.
At SP AusNet Ash is responsible for the strategic IT and communications functions of SP AusNet which includes the provision of IT functions and information services along with delivery of communication services for three utility networks. Ash is also responsible for the Smart Metering Infrastructure Program currently being deployed by SP AusNet.
At SP AusNet Ash is responsible for the strategic IT and communications functions of SP AusNet which includes the provision of IT functions and information services along with delivery of communication services for three utility networks. Ash is also responsible for the Smart Metering Infrastructure Program currently being deployed by SP AusNet.
Building a customer-centric IT organisation to deliver for our business, our customers and our people
It's no secret. The way we communicate, shop and access services has changed. So has the way we do business and what our customers expect from us. And with the rapid growth in digital technology, our customers have been empowered like never before to drive this change.
More than ever, we need to know who our customers are and what they want. We need to understand them and align our business to their needs.
If we want to retain our current customers as well as attract and keep new ones, they need to be the focus of everything we do so that we can adapt our products and services - and the way we deliver them - to fulfill their needs. They must be placed at the centre of everything we do.
We hope you'll join us at our next Women are I.T. lunch to find out how Australia Post has palced their customers at the centre by building a customer-centric IT organisation to deliver for their businesses, their customers and their people.
More than ever, we need to know who our customers are and what they want. We need to understand them and align our business to their needs.
If we want to retain our current customers as well as attract and keep new ones, they need to be the focus of everything we do so that we can adapt our products and services - and the way we deliver them - to fulfill their needs. They must be placed at the centre of everything we do.
We hope you'll join us at our next Women are I.T. lunch to find out how Australia Post has palced their customers at the centre by building a customer-centric IT organisation to deliver for their businesses, their customers and their people.
Guest Presenter
Andrew Walduck – CIO – Australia Post
Andrew joined Australia Post in January 2012 with a key focus of evolving its IT capability to meet the needs of a corporation undergoing significant change as a part of IT’s FutureReady Strategy.
He has over 20 years' experience in IT and it includes roles in global corporations such as IBM and Accenture. Prior to Australia Post Andrew held a CIO role of corporate division at Tabcorp.
Andrew has expertise in using technology to provoke business change, build valued business relationships, lead and manage transformational programs and implement digital solutions that grow an organisation’s business in new products and services. Andrew also has a passion for growing and developing talented teams that deliver great business results.
Andrew has expertise in using technology to provoke business change, build valued business relationships, lead and manage transformational programs and implement digital solutions that grow an organisation’s business in new products and services. Andrew also has a passion for growing and developing talented teams that deliver great business results.